nustr Privacy Policy

1. Introduction

nustr is committed to protecting the privacy and personal data of all players who use our platform. We understand that trust is the foundation of any long-term relationship — and that trust starts with being transparent about how we handle your information.

This Policy applies to all personal data collected through the nustr website at nustr.app, the nustr mobile application, and any other nustr-branded digital touchpoints. It covers data collected during account registration, gameplay, financial transactions, customer support interactions, and general browsing of the nustr platform.

This Policy is designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines. nustr also adheres to applicable PAGCOR data handling requirements.

2. Data Controller

nustr is the data controller responsible for the personal information collected through the nustr platform. As data controller, nustr determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable Philippine data privacy laws.

nustr has appointed a Data Protection Officer (DPO) who is responsible for overseeing data protection strategy and implementation, and for ensuring compliance with the Data Privacy Act of 2012. You may contact the nustr DPO at any time using the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

3.1 Identity & Contact Data

When you register a nustr account, we collect your full legal name, date of birth, residential address in the Philippines, email address, and Philippine mobile number. This information is required to create and verify your account.

3.2 Identity Verification (KYC) Data

To comply with PAGCOR requirements and the Anti-Money Laundering Act, nustr collects copies of government-issued identification documents (such as a PhilSys ID, Passport, Driver's License, SSS/GSIS card, or Voter's ID), proof of address, and proof of payment method ownership during the KYC verification process.

3.3 Financial Data

We collect information about your deposits, withdrawals, and transaction history on the nustr platform. We also collect the details of your registered payment methods (e.g., GCash account number, Maya account, or bank account details) to process transactions. We do not store full payment card numbers on our servers.

3.4 Gaming Activity Data

nustr records your gameplay history, including games played, bets placed, outcomes, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, dispute resolution, and regulatory reporting.

3.5 Technical & Device Data

We automatically collect certain technical data when you access the nustr platform, including your IP address, device type and model, operating system, browser type and version, time zone, and unique device identifiers. This data helps us secure your account and optimize platform performance.

3.6 Communications Data

When you contact nustr customer support via live chat, email, or any other channel, we retain records of those communications, including the content of messages and any attachments, to resolve your queries and improve our service quality.

4. How We Collect Your Data

nustr collects your personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, participating in promotions, or contacting customer support.
• Automated technologies: Data collected automatically when you browse or use the nustr platform, including cookies, web beacons, server logs, and similar tracking technologies (see Section 8).
• Third-party sources: Data received from identity verification service providers, payment processors (such as GCash, Maya, and Philippine banks), fraud detection services, and PAGCOR or other regulatory bodies where required by law.

5. How We Use Your Personal Data

nustr uses your personal data for the following purposes:

• To create, verify, and manage your nustr player account.
• To process deposits, withdrawals, and other financial transactions in Philippine Peso (PHP).
• To verify your identity and age (21+) in compliance with PAGCOR requirements and Philippine law.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities.
• To monitor gameplay for responsible gaming purposes and to enforce deposit limits, cooling-off periods, and self-exclusion requests.
• To provide customer support and resolve disputes.
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts).
• To send you promotional communications about nustr offers and bonuses, where you have consented to receive such communications.
• To improve the nustr platform, personalize your experience, and conduct internal analytics.
• To comply with our legal and regulatory obligations under Philippine law, including reporting to PAGCOR and the AMLC.

6. Legal Basis for Processing

nustr processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your nustr account, process transactions, and provide gaming services.
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, the Anti-Money Laundering Act, and the Data Privacy Act.
• Legitimate interests: Processing for fraud prevention, platform security, and internal analytics, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Sharing Your Personal Data

nustr does not sell your personal data. We may share your data with the following categories of recipients only where necessary and lawful:

• Payment processors: GCash, Maya, BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, and other Philippine payment service providers, to process your financial transactions.
• Identity verification providers: Third-party KYC and age verification service providers engaged by nustr to fulfill our regulatory obligations.
• Fraud and security providers: Service providers that assist nustr in detecting and preventing fraud, money laundering, and unauthorized account access.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law or court order.
• IT and platform service providers: Cloud hosting, data storage, and software service providers engaged by nustr to operate and maintain the platform, subject to strict data processing agreements.
• Professional advisers: Lawyers, auditors, and accountants engaged by nustr, subject to professional confidentiality obligations.

8. Cookies & Tracking Technologies

nustr uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and enhance security. Cookies are small text files stored on your device when you visit the nustr website.

Types of Cookies We Use

• Strictly necessary cookies: Essential for the nustr platform to function. These cannot be disabled as they are required for login sessions, security, and basic platform operations.
• Functional cookies: Remember your preferences (such as language and display settings) to provide a more personalized experience.
• Analytics cookies: Help us understand how players use the nustr platform so we can improve performance and user experience. Data collected is aggregated and anonymized where possible.
• Marketing cookies: Used to deliver relevant nustr promotions and offers. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the nustr platform. For strictly necessary cookies, no consent is required as they are essential to platform operation.

9. Data Retention

nustr retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and PAGCOR regulations. Specifically:

• Account and KYC data: Retained for a minimum of five (5) years after account closure, as required by the Anti-Money Laundering Act and PAGCOR regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity data: Retained for a minimum of three (3) years for responsible gaming monitoring and dispute resolution purposes.
• Customer support communications: Retained for two (2) years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter for compliance documentation.

When personal data is no longer required, nustr will securely delete or anonymize it in accordance with our data disposal procedures.

10. Data Security

nustr implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and nustr servers.
• Encryption of sensitive data at rest, including KYC documents and financial records.
• Multi-factor authentication options for player accounts.
• Regular security audits, penetration testing, and vulnerability assessments.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Staff training on data privacy and security obligations.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by nustr:

To exercise any of these rights, please contact the nustr Data Protection Officer using the details in Section 15. nustr will respond to all data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further two (2) months, with notice provided to you.

If you believe nustr has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

12. Children's Privacy

The nustr platform is strictly intended for adults aged 21 years and above. nustr does not knowingly collect personal data from persons under the age of 21. If nustr becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be suspended.

If you are a parent or guardian and believe that a minor has registered a nustr account or provided personal data to nustr, please contact us immediately at the details provided in Section 15 so that we can take appropriate action.

13. International Data Transfers

nustr primarily stores and processes your personal data within the Philippines. In certain circumstances, your data may be transferred to and processed in countries outside the Philippines — for example, where nustr uses cloud infrastructure or third-party service providers with operations in other jurisdictions.

Where such transfers occur, nustr ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under Philippine law. nustr will not transfer your personal data to a country that does not provide an adequate level of protection without your consent or without implementing appropriate safeguards.

14. Updates to This Privacy Policy

nustr may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR requirements. When material changes are made, nustr will notify registered players via email or a prominent notice on the nustr platform prior to the changes taking effect.

The most current version of this Privacy Policy will always be available at nustr.app/privacy-policy. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the nustr platform after any update constitutes your acceptance of the revised Policy.

15. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by nustr, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. For more information about your rights and nustr's responsible gaming commitments, please visit our Responsible Gaming page.